Understanding Role of Operations in Organizations
Using frameworks, understand how operations can create a competitive advantage (or not) and how aligning operations with the overall strategy is critical.
Developing and Changing Operations Strategy
Understanding the elements of an operations strategy and how they can be identified and aligned with each other.
Benchmarking Best Practices
Through the use of a diagnostic tool and external visits, identify best practices and opportunities for improvement.
Integrating Operations with Other Functions
Understanding the link between operation, marketing, R&D, and other functions within the organization and how to improve that integration.